PRYMEN HELP
Frequently Asked Questions
Answers about fit, sizing, shipping, care, and discreet delivery for your PRYMEN order.
Product & Fit
Who are PRYMEN panties designed for?
PRYMEN panties are designed for anyone who enjoys a soft, feminine fit and comfortable everyday underwear. We recommend choosing your size based on your waist and hip measurements rather than gendered sizing labels.
How do I choose the right size?
Check the size guide on the product page and compare it with your waist and hip measurements. If you prefer a softer, more relaxed fit, we usually recommend sizing up when you are between sizes.
Are they comfortable for daily wear?
Yes. PRYMEN styles are selected with comfort, stretch, and softness in mind. Some designs are more delicate or decorative, while everyday styles are better for longer wear.
What if I am between sizes?
If you are between sizes, choose the larger size for a more comfortable fit. For styles with lace, slimmer cuts, or lighter stretch, sizing up is often the better option.
Shipping & Delivery
How much does shipping cost?
Orders of $49.00 USD or more qualify for free shipping. Orders under $49.00 USD have a $4.99 USD flat-rate shipping fee.
How long does delivery take?
Estimated delivery time is 5-8 business days after your order has shipped. Processing time is typically 1-3 business days after payment is confirmed.
Is the packaging discreet?
Yes. PRYMEN orders are shipped in discreet packaging. The outside of the package does not display product details.
Are taxes included?
Product prices include applicable taxes. Customers do not need to pay additional taxes at checkout unless otherwise clearly stated during checkout.
Orders & Returns
Can I change my shipping address after ordering?
If you notice an address mistake, please contact us as soon as possible. We will do our best to help before the order is shipped.
What should I do if my package is delayed?
If your package appears to be significantly delayed, contact us with your order number. We will help you check the shipping status and work with the carrier where possible.
Can underwear be returned or exchanged?
For hygiene reasons, underwear must be unworn, unwashed, and in its original packaging to be considered for a return or exchange. Please check our return policy for full eligibility details.
Care
How should I wash PRYMEN panties?
We recommend gentle washing in cold water and air drying whenever possible. For delicate lace or mesh styles, use a laundry bag and avoid bleach or high heat.
Will the fabric stretch out?
Like most stretch fabrics, fit can change over time with frequent wear and washing. Gentle care helps keep the fabric soft, smooth, and supportive for longer.
Still Need Help?
Contact us at support@prymen.com and include your order number if your question is about an existing order.
