1–3 Business Days
Most orders are prepared and dispatched within 1–3 business days.
Shipping Policy
We want your order to arrive safely, smoothly, and with as little waiting as possible. Below you’ll find information about processing times, estimated delivery, tracking, customs, and what to do if something goes wrong.
Last updated: July 20267–9 Business Days
Estimated delivery time after your order has been dispatched.
Tracking Included
A shipping confirmation email is sent once your parcel leaves our facility.
Discreet Packaging
Orders are packed in plain outer packaging without revealing product details.
Estimated delivery times
Delivery estimates begin after your order has been dispatched. Business days exclude weekends and public holidays.
| Destination | Estimated transit time | Tracking |
|---|---|---|
| United States | 7–9 business days | Included |
| Canada | 7–9 business days | Included |
| United Kingdom & Europe | 7–9 business days | Included |
| Australia & New Zealand | 7–9 business days | Included |
| Other destinations | 7–9 business days | Where available |
Please note: These timeframes are estimates, not guarantees. Customs inspections, severe weather, local carrier delays, peak-season volume, or an incomplete address may extend delivery.
What happens after you order
Order confirmed
You’ll receive an order confirmation email shortly after checkout.
Prepared & dispatched
We check, pack, and hand your order to the carrier, usually within 1–3 business days.
Track your parcel
Your tracking link is emailed after dispatch. It may take 24–72 hours to show movement.
Important shipping information
Shipping charges
We offer free shipping on orders of US$49 or more. Orders under US$49 are charged a flat shipping fee of US$4.99. The applicable shipping fee will be shown at checkout before payment.
Taxes & duties included
Taxes and duties are included where indicated at checkout.
Customers will be informed before payment if any additional charges apply.
Address changes
Contact us as soon as possible after ordering. Once an order has entered processing or has been dispatched, we may not be able to change or redirect the address.
Split shipments
Items in the same order may occasionally be shipped in separate parcels. When this happens, you may receive more than one tracking number at no extra charge.
Shipping FAQs
Quick answers to the questions customers ask most often.
Why has my tracking not updated yet?
Tracking can take 24–72 hours to update after dispatch. It may also pause while a parcel is moving between carrier hubs or awaiting a local delivery scan.
What should I do if my order is delayed?
First check the latest tracking event and confirm that the delivery address is correct. If the parcel has not moved for an unusually long period, contact our support team with your order number.
What if my parcel is marked delivered but I cannot find it?
Check around the delivery location, ask household members or neighbors, and contact the local carrier. Carriers sometimes scan parcels as delivered shortly before the physical drop-off. If it still cannot be located, contact us promptly.
What happens if I entered the wrong address?
Customers are responsible for providing a complete and accurate address. If the parcel is returned because of an incorrect or incomplete address, additional reshipping charges may apply.
Do preorder items ship separately?
When an order includes a preorder item, the full order may be held until all items are available or shipped separately, depending on inventory and fulfillment arrangements. The estimated preorder dispatch date shown on the product page takes priority.