Find your tracking number
Your tracking number is included in the shipping confirmation email sent after your order leaves our facility.
Track Your Order
Enter the tracking number from your shipping confirmation email to see the latest delivery updates for your Prymen order.
Latest tracking updates
Allow time for updates
A new tracking number may not show movement immediately. Carrier scans commonly appear within 24–72 hours.
7–9 business days
Estimated delivery is normally 7–9 business days after dispatch, excluding weekends and public holidays.
How order tracking works
Order dispatched
Once your parcel is handed to the carrier, Prymen sends a shipping confirmation email.
Enter the tracking number
Copy the tracking number from your email and enter it in the box above.
View delivery updates
The tracking system automatically identifies the carrier and displays the latest available scans.
Tracking FAQs
Common questions about package updates and delivery scans.
Why does my tracking number show “Not Found”?
The carrier may not have completed its first scan yet. Please check that the number was entered correctly and try again after 24–72 hours.
Why has the tracking information stopped updating?
Tracking can pause while a parcel moves between sorting facilities, crosses a border, clears customs, or is transferred to a local delivery partner. This does not necessarily mean the parcel has stopped moving.
My parcel is marked delivered, but I cannot find it. What should I do?
Check your mailbox, entrance, safe place, reception area, household members, and nearby neighbors. Carriers sometimes mark parcels delivered shortly before the final drop-off. Contact the local carrier first, then email Prymen if the parcel still cannot be located.
Can I track an order before it has shipped?
No. Tracking becomes available only after the order has been dispatched and a tracking number has been assigned.
Where can I find my order number?
Your order number appears in the order confirmation email. Please note that an order number and a tracking number are different; the tracking box above requires the carrier tracking number.